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IT Help Support
Superior Technical Support From A Team Of Professional IT Engineers
An IT system no longer just facilitates your business, it will allow your whole business to run effectively. In instances when your IT system lets you down, it’s essential to know that you have the proper support in place to restore it. Whether you currently have an in-house IT support team or you would like to completely delegate your IT maintenance, Arc Tech Solutions can customize a solution to make sure that you’re never without your important devices and business applications.
We offer a useful and friendly help-desk service for our clients in their time of need. We have a staff of highly-experienced licensed experts who will take the time to pay attention to your problem, query or concern, identify any issues and then discover an appropriate solution.
We can help you on-site or by remote methods based on which is the best option for you and the scale of the problem.
As part of our IT support providing, Arc Tech Solutions can provide:
- 24 x 7 remote network monitoring
- On-site / remote support
- Daily backup notifications
- Managed security
- User permission and access rights
- Server support
- Hardware maintenance
- Installations and upgrades
Secure your business
Managed IT security solutions from Arc Tech Solutions
Arc Tech Solutions’s security solutions guard your business from ransomware, encrypted threats and zero-day attacks, and can be personalised to meet the requirements of a specific security or company objectives.
Networking and security are firmly bound together in modern IT ecosystems. Arc Tech Solutions has years of expertise in controlling both. Our experts and industry partners have a variety of tools and techniques that will secure your very sensitive company information as it flows across your local area network and beyond. We can offer next-generation switching technologies to preserve application performance along with network services that let you gain access to those applications securely from anywhere.
Easily simplify your security infrastructure with our bespoke security services, specifically put together for your network, making sure that monitoring and protection are in effect immediately and checked continuously.
We handle your technology, networks and infrastructure, enabling you to better control your budgets and people. Arc Tech Solutions can provide:
- Firewall Solutions
- Managed Anti-Virus
- Hosted Email Security
- Security and Vulnerability Assessment
Reduce down time
Your business can’t endure downtime – you require proactive service and assistance from people who understand your hardware products best. Avoid downtime and keep your crucial systems running with hardware support from Arc Tech Solutions.
Arc Tech Solutions has been offering IT hardware support solutions to medium and large enterprise businesses in Sri Lanka for over 10 years.
We realize that when your hardware fails, it may have an instant impact on workflow, procedures and profitability. Our experienced staff always work to reduce disruption and react quickly to fix any hardware issues.
Arc Tech Solutions can provide:
- New IT Hardware
- Refurbished IT Hardware
- Hardware Support
- Hardware Disposal
- Hardware Leasing